DavidMensah
Senior Product Manager
I ship products users love and businesses need.
22%
Intercom Inbox Redesign
50,000+
Paystack Payment Links
Portfolio
Products Shipped
Intercom Inbox Redesign
Reduced average handle time by 22% and increased agent NPS from 34 to 61. Shipped to 25,000+ business accounts.
Support agents were spending 35% of their time on navigation and context-switching within the inbox — not on customers. Led a 6-month redesign of the conversation inbox, consolidating 4 separate views into a unified workspace with AI-powered prioritisation.
View product →Paystack Payment Links
Onboarded 50,000+ non-technical merchants in 6 months. Generated $2M ARR in the first year. Now the #1 acquisition channel for SMBs.
40% of Paystack merchants had no technical ability to integrate the API — they could not accept digital payments at all. Defined and shipped Payment Links — a no-code payment page product that required zero technical setup.
View product →Expertise
Skills
Strategy
Product StrategyRoadmappingOKRsGo-to-Market
Research
User ResearchA/B TestingUsability TestingCustomer Interviews
Analytics
SQLAmplitudeMixpanelLooker
Tools
FigmaJiraNotionLinear
Career
Experience
Senior Product Manager — Support Experience
Intercom
2022 – 2024
- ✦Owned the inbox product used by 25,000+ support teams globally
- ✦Grew feature adoption from 45% to 78% through targeted onboarding improvements
- ✦Managed cross-functional team of 8 engineers, 2 designers, and 1 data analyst
Product Manager — Merchant Tools
Paystack
2019 – 2022
- ✦Launched Payment Links from 0 to 50,000 merchants in 6 months
- ✦Ran 60+ customer interviews per quarter to inform roadmap decisions
- ✦Coordinated product launches across Nigeria, Ghana, South Africa, and Kenya
Let's build something great.
Open to full-time product roles, advisory, and consulting.
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